dkbet Privacy Policy

dkbet ("we", "our") operates a safe and transparent online entertainment platform for Bangladeshi players. We believe that protecting every user's personal information is a fundamental right. This Privacy Policy ("Policy") explains what information we collect when you use our website, how that information is used, who it may be shared with, and what rights you have over your own information.

By continuing to use our platform, you agree to the terms of this Policy. If you have any difficulty understanding this Policy or have any questions, please contact our support team.

1.1 Information You Provide Directly

When you register an account on dkbet or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Mobile number and email address
• Information related to your preferred payment methods (bKash, Nagad, Rocket, Upay account numbers)
• Documents required for identity verification (national ID or passport number)
• Any messages or communication shared with us via the support chat

1.2 Automatically Collected Information

While you use our platform, certain information is collected automatically, which is used to improve the quality of our services:

• Device Information: Your device type, operating system, browser type and version
• Log Data: IP address, time and date of access, pages visited
• Cookie & Tracking Data: Session cookies, preference cookies, and analytical data
• Gaming Activity: Game history, bet amounts, win/loss records, and transaction details
• Location Information: General geographic location based on IP address only

3.1 Sharing Information with Third Parties

dkbet never sells or rents your personal information. However, certain information may be shared with third parties in the following circumstances:

• Payment Processing: Limited information is shared with mobile banking partners such as bKash, Nagad, Rocket, and Upay to complete transactions
• Technology Partners: Trusted technology service providers required to operate the platform, who are obligated to comply with our privacy standards
• Legal Obligations: Providing required information in response to a court order or a lawful request from a legal authority
• Security Purposes: Relevant information to assist with fraud investigations

4.1 Retention Period

Your personal information is retained for as long as your account remains active. Even after account closure, certain information may be kept for a defined period for legal and regulatory reasons. Once that period has passed, the information is securely deleted or anonymized.

4.2 Security Measures

dkbet uses industry-standard security technology to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption
• Data Encryption: Stored sensitive information remains in an encrypted state
• Access Control: Only authorized personnel have access to the information they need
• Regular Audits: Regular review and testing of security measures
• Two-Factor Authentication: An option for additional account protection

However, no method of transmitting information over the internet is completely secure. We make every effort, but we cannot guarantee the absolute security of your information.

7.1 Age Restriction Policy

dkbet strictly follows a 21+ age policy. Our platform is for users aged 21 and above only. We do not knowingly collect any information from minors. If we are informed that we hold information about a minor, we will take immediate steps to delete that information and close the associated account.

Advice for guardians: Please ensure that underage members of your household cannot access this platform. If you believe a minor is using this platform, please contact us.

8.1 Notification of Changes

dkbet may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Display a prominent notice on the website
• Send a notification to your registered email
• Update the "Last Updated" date at the top of the page

If you continue using the platform after the changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

9.1 Policy on International Transfers

To operate our services, some information may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate data protection measures are in place and that third-party organizations comply with our privacy standards. All international data transfers are secured with SSL encryption.